Shipping and Refund Policy

Shipping & Delivery

We offer worldwide shipping! Tracking numbers for all orders will be provided  in a separate email once your item ships. If you order multiple items please note they may arrive separately. 

Orders will be processed and shipped out from our warehouse within 3 to 7 business days upon receipt of your order. You will receive a tracking number via email once the order is shipped out. 

Becasue all orders are shipped directly from our warehouses, shipping time takes approximately Three to Five weeks. Please note that these are only Estimates and your shipment could differ.

Please note we DO NOT ship to APO/FPO 

Returns

All sales are final on all items. Unfortunately we do not take returns or exchanges.

Refunds & Replacements (if applicable):

Please make sure your order is correct before placing it, we do not offer cancelations or exchanges due to incorrect orders.

Replacements or Refunds are only available on damaged goods upon arrival. Customer must contact us within 2 business days of receiving the item with photo evidence of damaged goods.

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.  

Late or missing refunds (if applicable)

Refunds generally take 3-5 business days to post in your bank account, but may vary from bank to bank. Please contact your bank to learn more about their processing times. 

Item Switches

Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel or switch your order.

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Trend Empire will not cover any stolen or missing items in such scenario.